Casino terms glossary

Alternative dispute resolution: an independent route for certain unresolved disputes after the operator’s complaints process.

Restricted promotional funds, shown separately from withdrawable cash where the account uses separate balances.

A turnover calculation using the bonus amount as its basis.

Funds identified by the account as cash; check the applicable withdrawal and verification conditions.

The share of an eligible stake counted toward a wagering target. A zero rate adds no progress.

A final unresolved position in a complaint, potentially allowing an eligible dispute to progress to ADR.

A limit on gross payments into an account over a period under the current GB financial-limit standard.

The conditions determining who can take part in an offer and which activities qualify.

The date or time after which a specified right, reward or condition in an offer ends.

A promotional allocation of rounds at a stated stake value on specified games; not a guaranteed cash payment.

The total payments into an account before subtracting withdrawals.

The theoretical share of total stakes not returned as prizes over the mathematical long run.

Know your customer: an umbrella label commonly used for checks; ask which exact check is being requested.

A specified stake ceiling. A promotion’s ceiling can differ from what a game technically accepts.

An incentive combining different gambling product types; current GB rules restrict such combinations.

Payments in minus withdrawals over the specified period; a different measure from gross deposits or losses.

An action expressly accepting or joining a promotion when its terms require that action.

The specific action an offer requires, such as an eligible payment or stake, subject to its terms.

Return to player: the long-run theoretical or measured share of stakes returned as prizes, not a session promise.

A formal arrangement to prevent access to gambling for a period. GAMSTOP and other schemes cover different settings.

The sum of stakes placed. Reusing winnings can make turnover larger than an initial deposit.

The spread and variability of possible returns, distinct from a long-run RTP average.

The qualifying total of stakes specified before restricted funds become withdrawable.

The stages between a withdrawal request, operator approval and payment settlement.