Two sets of limits can coexist
A game’s stake selector describes the stakes the game is technically able to accept. A promotion can impose a separate condition on qualifying play. Read both before using bonus funds. Do not rely on the selector to enforce every promotional rule.
Find the amount, currency and the exact period during which the condition applies. Wording such as while a bonus is active needs an explanation of when activation begins and when it ends. Ask what happens if cash and bonus funds share an account.
Look beyond the ordinary spin button
Read any references to combined stakes, side bets, multiple hands, features or an enhanced stake option. The relevant amount might be the total charged for one round rather than the lowest number visible on screen. Do not invent an interpretation from another operator’s policy.
For an illustrative condition of a £2 maximum per round, two simultaneous £1.50 bets could raise a different question from one £1.50 bet. Ask the operator how its particular terms define a round and combined stakes. This example is not a statement that any such play is permitted.
Save the condition, not just the figure
A useful note includes the full clause, the offer identifier, the general terms version, and any response explaining unusual features. A cropped screenshot showing only a pound amount may omit the exception that matters.
Significant promotional conditions should be presented clearly. If a material restriction is difficult to locate or inconsistent across pages, document the issue and ask for clarification before taking part. Our checklist helps bring those separate documents together.
If a dispute has already occurred
Stop placing further stakes to investigate the issue. Save the relevant round identifiers, transaction history, balance records and the wording supplied by the operator. Ask for the exact clause and the specific transaction that it says breached the condition.
Use the formal complaints process if the explanation does not resolve the issue. ReelTerms cannot determine whether a clause is fair in a particular dispute or recover a balance; the complaints guide explains the documented route to the operator and, where eligible, ADR.
Sources & scope
Primary sources checked 9 November 2026. These explain the general framework. An individual offer or dispute depends on its own facts and current terms.
- ASA / CAP: Significant promotional conditions ↗
- Gambling Commission: Rewards and bonuses, SR Code 5.1.1 ↗
Prepared with AI assistance from public sources; no hands-on casino testing is claimed. Read our editorial method.